Director
Operations & Customer Care
Sri Jayamithran Chits Private Ltd.
Director
R. Hari
Sankar
The operational backbone of Sri Jayamithran Chits — ensuring smooth day-to-day service delivery with unwavering dedication to every member's satisfaction.
10+
Years Dedicated
3000+
Queries Resolved
99%
Member Satisfaction
Leadership Profile
The Operational
Heart of the Company
Mr. R. Hari Sankar serves as the Director of Sri Jayamithran Chits Private Limited, playing a pivotal role in ensuring the smooth operational flow of the company. His work is the bridge between leadership vision and day-to-day member experience.
Known for his warm, approachable personality and deep knowledge of chit fund operations, he has become the face of customer service for hundreds of members who rely on his guidance to navigate their financial journeys.
His commitment extends beyond office hours — he is available to members during community events, festivals, and whenever genuine support is needed, embodying the "service before self" culture of Sri Jayamithran Chits.
Day-to-Day Operations Management
Oversees daily branch activities, staff coordination, and ensures service standards are consistently met across all customer touchpoints.
Member Enrollment & Support
Personally guides new members through scheme selection, documentation, and onboarding to ensure a comfortable and informed start.
Auction & Disbursement Coordination
Manages the monthly chit auction process, ensuring fair bidding, proper documentation, and timely disbursement of prize amounts.
Field Relationship Management
Builds and maintains relationships with members across Karaikudi through field visits, follow-ups, and community engagement activities.
Quality & Compliance Monitoring
Monitors service quality, ensures documentation is accurate and up-to-date, and flags any compliance gaps for immediate resolution.
Role & Duties
Key Responsibilities
01
Operations Management
Manages all day-to-day office operations including member account management, collection schedules, field agent coordination, and administrative workflow.
02
Customer Support
Directly handles member queries, payment concerns, scheme clarifications, and provides personalized support to ensure every member feels heard and valued.
03
Auction Management
Organizes and conducts monthly chit auctions with full transparency, proper documentation and witness processes to ensure fair outcomes for all members.
04
Performance Tracking
Monitors collection efficiency, member retention rates, and service quality metrics, reporting regularly to the Managing Director with actionable insights.
05
Community Relations
Represents Sri Jayamithran Chits at local events, business forums, and community gatherings, strengthening the company's presence and reputation in Karaikudi.
06
Staff Training
Trains and guides junior staff on customer handling, documentation procedures, and the values of honest, respectful service that define the company culture.
Trust Metrics
Why Members Rely
on Mr. Hari Sankar
10+
Years of Dedicated
Service
Service
99%
Member Satisfaction
Rate
Rate
48h
Max Response Time
for Any Query
for Any Query
0
Unresolved Member
Complaints
Complaints
Customer Approach
His Approach to
Every Member
1
Active Listening First
Every member is given full attention and time to explain their concern. Mr. Hari Sankar never rushes a customer — he listens completely before offering solutions, building trust naturally.
2
Clear, Jargon-Free Explanations
Complex chit fund terms and processes are always explained in simple Tamil or English, ensuring members of all educational backgrounds fully understand their financial participation.
3
Follow-Through on Commitments
Any promise made to a member — regarding a callback, document delivery, or payment status — is always followed through promptly, reinforcing the culture of reliability.
4
Proactive Problem Solving
Rather than waiting for members to report issues, he proactively identifies potential service gaps and addresses them before they become concerns, reflecting genuine care for members.
5
Flexible & Empathetic Approach
For members facing temporary financial hardship, he coordinates with the Managing Director to explore flexible arrangements — treating each case with compassion and discretion.
6
Post-Service Check-Ins
Even after resolving a concern, he periodically checks in with members to ensure ongoing satisfaction — transforming one-time interactions into lasting, trusting relationships.
Milestones
Contributions &
Achievements
Zero Member Dropout Initiative
Led personal outreach campaigns that reduced member dropout rates by maintaining proactive communication and addressing concerns before they escalate.
Digital Onboarding Process
Championed simplified digital documentation for new members, reducing enrollment time and making the process more accessible for all age groups.
Staff Excellence Program
Designed and implemented an internal training program that elevated customer service standards across the entire Sri Jayamithran team.
100% Auction Transparency Record
Maintained a perfect record of transparent, dispute-free monthly auctions under his direct supervision, building unmatched confidence among members.
"
To serve our members well is not just a job — it is a calling. When a member smiles knowing their savings are secure, that is our greatest achievement.
— R. Hari Sankar, Director